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Reviews · Optional add-on

Turn every event into a 5-star review.

Automatically collect post-event reviews and satisfaction surveys, watch your ratings trend over time, and catch an unhappy client early enough to make it right — then put your best reviews to work.

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Collect

Ask every guest, automatically.

The moment an event wraps, LightCater reaches out for you. Guests give a quick star rating and a line or two of feedback from any phone — no logins, no friction — so responses actually come in instead of getting forgotten the week after.

  • Automated post-event surveys
  • Star ratings and written feedback
  • Response tracking per event
  • One-click, mobile-friendly for guests
Act on it

Feedback is only useful if you use it.

Every response rolls up into a rating trend you can read at a glance, so you know whether service is improving or slipping. A low score is flagged the moment it lands — the chance to call a client back and fix things while it still matters — and your happiest reviews are ready to put in front of your next prospect.

  • Watch satisfaction trends over time
  • Flag unhappy customers for follow-up
  • Showcase your best reviews
How it works

Set up once, then let it run.

  1. Enable the add-on from the in-app Marketplace.
  2. Pick when surveys go out — they send automatically once an event is marked complete.
  3. Watch responses roll in. Ratings feed your trend, low scores get flagged, and your best reviews are ready to showcase.

There's nothing for your guests to install and nothing for you to chase. Once it's on, every completed event triggers its own survey, and the results land back on the customer record and your dashboard on their own.

Turn it off anytime from the Marketplace; your existing reviews and history stay exactly where they are.

FAQ

Event feedback questions.

When are surveys sent?
Automatically, right after the event completes. Once you mark an event done in LightCater, the survey goes out to the client on its own — no reminder to send it yourself.
What do guests give — stars, comments, or both?
Both. Guests leave a star rating plus optional written feedback, so you get a quick score to trend and the context behind it.
Am I alerted to a bad review?
Yes. Low scores are flagged so you can follow up while it still matters — the chance to call the client back and make it right before it becomes a public complaint.
Can I show reviews publicly?
Yes — you can surface your best ones to put in front of prospects, so the events that went well help win the next booking.
Is it included in my plan?
Customer Feedback is an optional add-on you switch on from the in-app Marketplace, and you can turn it off anytime. See pricing for details.

Make every event earn its next review.

Run a real event in LightCater free for 14 days, then switch on Customer Feedback in a couple of clicks.

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